Total Concept Projects - Solutions

Client Services

Carefree AV

Audiovisual equipment requires specialised care; ongoing servicing and maintenance can become a headache. TCP has one of the largest on-road teams of Service Technicians available in Sydney.

A TCP Care Package acts as a risk management tool assisting in budgeting unforeseen maintenance issues. Our Client Services Department offer a range of service agreements, maintenance and support services to suit your requirements. Fast response service is just a telephone call away.

Client Services Agreements

Platinum Care

: Comprehensive Service Agreement

The complete solution encompasses all aspects of a service agreement including all parts and labour:

Preventative maintenance - Monthly servicing including the cost of call out fees and labour
Technical support by telephone and on site, 24 hours a day, 7 days a week
Priority support response time between 2 and 4 hours from initial telephone call
Out of hours support including labour is also included in the agreement

The swap and repair option guarantees that your business will always run effectively.

Gold Care

: Preventative Maintenance Agreement

The precautionary solution makes sure your equipment is running at optimal performance:

Preventative maintenance
No call out fees during business hours
Telephone technical support
Our team of Service Technicians is available 24 hours a day, 7 days a week should a problem arise.
Swap and repair options are also available at an additional cost

Silver Care

: Assistance Agreement

The informed solution allows you the knowledge and ability to make sure your system is running at its best:

Regular equipment testing and reporting allows you to advise if any maintenance should be performed
Access to our Support Division which includes telephone and on-site support at an additional cost
Swap and repair options are also available